Jott™ - FAQ

Can't find an answer to your question? Visit the Jott Forums or Submit a Support Form

Q: I never received the registration email, what do I do?
A: The first step is to check your Spam/junk mail folder. The registration email comes from notify@jott.com, add that address to your white list. If you are registering with a work or school email, the server might be filtering out the validation email before it reaches you, try registering with a Hotmail, Yahoo!, Gmail, etc address. If your registration email is still not there please fill out a support form and we will send you a new one!
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Q: I entered in my email address incorrectly when registering, what should I do?
A: If you entered the wrong email address, please fill out the registration form again.
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Q: I entered the wrong phone number when registering, what should I do?
A: Click your validation link in your email again, on the right side of your validation page, under "Trouble?" click, "change my phone number" and enter in your correct phone number. If you no longer have the validation link, register with your correct phone number.
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Q: When I call into Jott to validate my phone it does not ask me for my validation code. Why not?
A: If you are not asked for your validation code then we are not able to connect your caller ID with your registration record. This can happen for one of two reasons.

You entered in your phone number incorrectly when registering. Click here for instructions on ho to change it.
We are not picking up your caller ID correctly. If you are calling from Canada click here. If you are calling from a US cell phone try our alternate number 347-523-8843. If your caller ID is blocked you will need to unblock it and if you are calling from a muliline system please make sure you are sending out the caller ID you think you are.

Q: How do I change my password?
A: First click the link to the Settings page that appears at the top of the Inbox page, between Downloads and Help. From there, go to the Security section. You will see a link to "change my password". Enter your old password, your new password and the confirmation of your new password, click "Save" and you are good to go.
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Q: Can I change my email registered to my Jott account?
A: You sure can! Log on at Jott.com and go to the Settings page (found at the top of the Inbox page between Downloads and Help). Select the Emails tab and you will see options to add an email address, delete one and set one as your primary contact. You always need to have at least one email address registered with us, so if you are changing your email account, add the new one and set it to primary before you delete the old one.
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Q: Can I add an additional phone number to my existing Jott account?
A: Yess, add a new number to your account by; loggin in at Jott.com, going ino the Settings page (found at the top of the Inbox page between Downloads and Help) and then clicking the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A 4-digit validation code will then appear; call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code. You will now be able to Jott from this phone.
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Q: How do I change my phone number?
A: Add a new number to your account by; logging in at Jott.com, going ino the Settings page (found at the top of the Inbox page between Downloads and Help) and then clicking the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A 4-digit validation code will then appear; call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code. Once your phone is validated you will be able to set it to primary and delete your old number. This will also change your Jott login to your new number.
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Q:What do I do if I changed my mobile provider?
A: If you have changed mobile providers but not phone numbers simply go to thePhones section of Settings (located at the top of the Inbox page between Downloads and Help) and click "I changed my provider" then call 866-JOTT-123 or your local Canadian number to revalidate your phone. If you have changed your phone number please Click here for instructions on how to do so.
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Q: What type of file can I use for my picture?
A: Pretty much anything! You can upload any size picture you have and your picture will be automatically scaled to 50x50 pixels. Please use one of the following file types for pictures:

JPG
GIF
PNG
BMP
TIFF

Of course, we do ask that whichever file type you choose, your picture be appropriate for all eyes.
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Q: What is PIN access for?
A: A little extra security. You can choose a 4 digit pin that you will need to enter every time you call Jott to hear your received Jotts. This PIN is only used when you are listening to Jotts by calling 866-JOTT-BOX. The PIN doesn't get in the way when creating Jotts.
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Q: Do I have to have an email address registered with Jott?
A: Yes, we do require that everyone have at least one email address registered with us.
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Q: Can I use HTML in my signature?
A: Yes you can, and it could be used if, for example, you want to link to your personal site.
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Q: How do I delete my Jott Account?
A: Please fill out a support form and request that your account be deleted. Be sure to provide your registered name, email address and phone number when you send in your request. Once we have received your request and deleted your account, you will receive an email confirmation that your account has been closed. Deleting your account is permanent; there is no way to reinstate your account once it has been deleted.
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Q: Why does Jott not recognize my contact when I call 866-JOTT-123?
A: Voice recognition can be tricky and depends on several different factors, including accents and pronunciation. It is best to speak clearly, slowly ad distinctly pronounce each syllable of a contact's name. You can phonetically spell out how you pronounce names using the "Sounds Like" feature in the contact info you have provided. Just click the" Contacts" link on the right side of your Inbox, and then again on the name of the contact you are having trouble with. There you will see a "Sounds Like" text box. Phoneically spell out the name using spaces to separate sounds and help show our voice recognition system how you pronounce the contact's name.
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Q: How do I add contacts?
A: If you are just getting started with Jott, click the "Add Contacts" button that appears on the right hand side of your Inbox page. You will then be prompted to either enter your contacts, or import them from an email client.

If you have already added contacts once and would like to add more, click on the "Contacts" link and then "Add Contacts" or mouse over "ContactsS and the "Add Contacts" link will appear below.
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Q: How do I delete contacts?
A: Click on the "Contacts" link in the right on the right side of the Inbox page. Either select the contact you'd like to delete and then and click the "Delete" button, click the trashcan icon when you mouse over that contact or use the orange tab to drag the contact to the trash. You will find the option to delete all contacts under the "More Options" menu in the top right corner of your contact list.
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Q: How do I edit someone's contact info?
A: Click on the Contacts link on the right side of the Inbox page. Select the contact you would like to edit by clicking on it. The contact info for that person will pop up and you can change their email address and/or phone number in the text boxes provided. Remember to save your changes!
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Q: How do I create a group?
A: If you haven't created a group yet, you will see an Add Group button on the right hand side of the Inbox page. Click that button and you will be prompted to create a group name, and then add the contacts you would like in that group.

If you've already created a group and would like to create another, click the Groups link on the right side of the Inbox page. Then click the "Add a Group" link that appears at the top of the Groups page. You will be prompted to name the group, and then add the contacts you would like to include.
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Q: How do I edit who is in my groups?
A: Click the Groups link on the right hand side of the Inbox page. Select the group you would like to edit, and click and drag the contacts you would like to remove from the group to the "Remove" trash icon on the left hand side, by grabbing the orange tab that appears when you scroll over the contact.
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Q: Can I put myself in my contact list?
A: Do not put your registered phone number(s) or email(s) in your contact list it can affect the delivery of Jotts. The system automatically has "myself" as a contact. You can have your name in your contact list with a different email and/or phone number than the those that are registered to your Jott account.
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Q: When Jotting to myself, do I always have to say "myself"?
A: Nope, you can press "1" instead of saying "myself" when asked "Who do you want to Jott?".
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Q: What is the "Sounds Like" feature?
A: You can phonetically spell out how you pronounce names. Use spaces to separate sounds and help teach our voice recognition system how you pronounce the names of everyone on your contact list.
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Q: Can I have a group within a group?
A: Nope, groups can only consist of individuals, and not other groups.
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Q: How many members can be in a group?
A: There is no limit, you can have as many group members as you'd like.
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Q: How do I send a Jott to a contact?
A: Once you have a contact added, it's pretty easy, just call 866-JOTT-123, or your local Canadian number, and say the name of the contact you would like to Jott. Leave your message, Jott will transcribe what you said and send it to that person as a text message and/or email (depending on the contact information you have included for that person). Check out the How To section for more information and helpful tips on sending a Jott message to a contact.
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Q: How do I send a Jott to multiple contacts?
A: First you'll have to create a group. Click on the Groups link on the right side of the Inbox page, from there you can create new groups and edit old ones.
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Q: When I Jott someone, do they get my voice, or the text translation?
Both! When you send a Jott message, we translate your voice to text, and can deliver your message to someone in both email and text. In the email, they will be able to easily click on a link to hear your voice. In the text message, not only will they see the text translated, but they can dial the number [866-JOTT-BOX or 866-568-8269] supplied in the text message, and hear your recorded message.
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Q: What are the charges if I Jott to someone else?
A: If you send a Jott message to colleagues, friends or family as a text message, they will get charged their regular "texting" fee by their carrier.
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Q: What on earth is a CSV file?
A: A CSV file stands for Comma Separated Values and it is simply a spreadsheet with your data (contacts) in it. You can use a CSV file to upload your contacts to Jott. If you have never used a CSV file before, we recommend trying to import just a handful of contacts first, to make sure they show up in your Jott account the way you want them to (first and last name, email address, cell phone number). Click here to learn how to export your contacts to a CSV file from Outlook.

If you plan to use a CSV file to import your contacts from Gmail, make sure to select the option "Outlook's CSV format (for importing into Outlook or other applications)".
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Q: How do I change my email registered to my Jott account?
A: Log on at Jott.com and go to the "Settings" page. Select the "Emails" tab and you will see options to add an address, delete one, and set one as your primary contact. You always need to have at least one email address registered with us, so if you are changing your email account, be sure to add the new one first and set it to primary before you delete the old one!
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Q: How do I send either an email or a text message to my contacts?
A: If you have entered both the person's email address and phone number, we send both a text message and email to the person. If you prefer to send only text messages, please delete your contacts email address by clicking on the "Contacts" button on the right hand side of the Inbox and then on the person whose contact info you would like to edit. From there you can delete any of the information in the text boxes provided. If you would like to only send emails, please delete your contacts phone numbers by following the same steps.
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Q: I never received the registration email, what do I do?
A: A: The first step is to check your Spam/junk mail folder. The registration email comes from notify@jott.com, add that address to your white list. If you are registering with a work or school email, the server might be filtering out the validation email before it reaches you, try registering with a Hotmail, Yahoo!, Gmail, etc address. If your registration email is still not there please fill out a support form and we will send you a new one!
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Q: Do I need to have an email address registered with Jott?
A: Yes, we do require that everyone have at least one email address registered with us.
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Q: Why didn't I receive my Jott as an email?
A: Sometimes Jott emails end up in your spam or junk folder, so it's always good to check there if you haven't already. If you are using a work email address, check with your ISP (internet service provider). Sometimes companies will filter out mail from senders they do not know before they can reach you. If you have yourself as a contact please read this.
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Q: Why are my contacts not receiving my Jott emails?
A: Sometimes Jott emails end up in your spam or junk folder, so it's always good to ask your contacts to check there if they haven't already. If you send a Jott message to a work email address, have your contact check with their ISP (internet service provider). Sometimes companies will filter out mail from senders they do not know before they can reach an inbox.
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Q: I live outside of the US and Canada, can I use Jott?
A: You can only register with Jott with a US or Canadian telephone number.
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Q: Jott says my caller ID is wrong, what do I do?
A: If you are calling from Canada, please refer to the information listed here.

Calling from within the U.S.? If you are sure your caller ID is not being blocked, it's possible your mobile provider does not want to pass on the correct caller ID information to a toll free number. In this case, give our alternate number, 347-523-8843 a try. Still having trouble after that? Contact your phone provider and let them know they are not sending the right caller ID information to us.
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Q: Why didn't I receive a text message when I sent a Jott to myself?
A: Our system is set up to only send email when you Jott yourself. If you would like to receive a receipt text message of every Jott you send (including the ones to yourself), please select the "Confirmation text message" option in the Phones section of the Settings page.
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Q: When I Jott someone, do they get my voice, or the text translation?
A: Both! We transcribe your message into text and send it to your contacts, but we also send an audio link, or play back number to your contacts. This way if a message is unclear, they can listen to your voice, or if you want to send your friend a birthday card, you can actually sing Happy Birthday to them!
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Q: I can't verify my phone number, what should I do?
A: If you are calling from Canada, please read the information provided here. Calling from within the U.S.? Give our alternate number, 347-523-8843, a try.
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Q: What type of phone can I use with Jott?
A: It's best if you use your cell phone as you can Jott on the go and also receive Jott messages as text messages. You can use a landline, but you will not be able to receive Jott messages as text messages on this line.
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Q: Does the person I Jott to need to be a Jott member?
A: No, you can send a Jott email to anyone of your contacts and a Jott text message to anyone of your contacts with a text enabled phone.
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Q: Is Jott free?
A: The Jott service is free during beta. However, your cellular carrier will apply their standard text messaging charges (if any) that apply to receiving text messages, or from you sending text messages to Jott.

If you Jott yourself, you can choose to only receive an email. The only charges you will see are usage of your phone minutes. You can adjust these options on the Settings page.

Currently, text messages that Jott sends on your behalf do not incur a charge to you.
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Q: What are the charges if I Jott to someone else?
A: If you include the phone numbers for your contacts so that you can communicate with colleagues, friends or family by text message, they will get charged their regular "texting" fee by their carriers.
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Q: I am from Canada, why can't I Jott myself when I call 1-866-JOTT-123?
A: Jott requires caller ID to know who is sending a Jott to what contact information. In an effort to protect your privacy, most Canadian mobile providers have blocked caller ID information from being passed to toll free numbers. This leaves the alternative of using local access numbers across the country, so that everyone can send Jott messages without having to pay long distance fees.

Below is the list of available Jott numbers in Canada. Find the number in your area code and program it to your speed dial today!

OTTAWA : +16136861502
TORONTO : +16477245365
MONTREAL : +15146670329
SAINT JOHNS : +17097570047
HALIFAX : +19024828120
VANCOUVER : +17787868229
EDMONTON : +17806287799
WINNIPEG : +12042728154
LONDON : +15194889331
SHERBROOKE : +18193401636
CALGARY : +14037751288
KITCHENER : +15199572711
VICTORIA : +12509847093
HAMILTON : +19054819060
QUEBEC CITY : +14189072209
VANCOUVER : +16044841347
WINDSOR : +15198000031
TORONTO : +14168001067
AURORA : +12898020110
MARKHAM : +12898000110

Q: Does Jott have a mobile site?
A: We sure do, jott.com/mobile. It doesn't have all of the functionality of Jott.com, but is much easier to navigate on your mobile device and perfect for viewing lists.
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Q: How do I add a Jott Link?
A: You'll need to be logged in to your Jott account for this one. From there, select the Add Jott Links button in the Out column on the right side of the screen. You will see a list of all the different Jott Links we offer. Next to each Jott Link is an Add button, click that button and you will be prompted to enter all the necessary information to create the Jott Link.
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Q: Do I have to receive text message responses from my Jott Link?
A: Not at all, that choice is totally up to you. You can opt to receive receipt text messages when you Jott to a link by selecting the "Send SMS Response" option when you add the link to your account.
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Q: How do I delete a Jott Link?
Click the Jott Link icon on the right side of the Inbox page of the link you'd like to delete. From there, select the Edit button next to the link you would like to delete and then the delete option.
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Q: Can I create my own Jott Link?
A: We always welcome developers to create their own Jott Links. There are directions and the necessary info located on the Developers page. For information on how to have the Jott Link you created added to our website, please contact jottlinks@jott.com.
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Q: Why are my Google Calendar events being added at the wrong time?
A: Most likely the time zone for that specific Google Calendar is off. To check this, please log on to your calendar and go to the Settings page. Once you are there, select the Calendars tab and choose the calendar (or calendars) that you are sending Jott messages to. About half way down all the calendar setting options you will see another time zone option.
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Q: Can I Jott to multiple Google Calendars?
A: Yes! During the process of adding the Google Calendar Jott Link, you will be asked to select which calendar you would like to Jott to hold down the control key and select all the calendars you would like to Jott.

You can also set up to separate Jott Links to Google Calendar if you prefer to keep your Google Calendars independent of each other. If you choose to create several Jott Links to Google Calendars, remember to name them differently when adding them so we know which calendar to add that Jott to.
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Q: I am concerned about giving Jott my Google login information. How can I be sure it is safe?
A: Jott never actually gathers your login information. Google uses something called Authentication Tokens. What this means is that you tell Google that you are OK with Jott accessing your Calendar. You never give Jott your Google username or password. You only allow Jott to access to your account to make changes. You can, at any time, go to your Google account and change it to "deny" access.
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Q: Can I name my lists whatever I want?
A: You sure can! But don't name a list the same thing as a group or a contact.
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Q: Can I print my lists?
A: Yes! Click on the list you would like to print and select the More Options drop down menu. There you will see an option to print your list.
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Q: How do I create lists?
A: Click on the Add List button on the right hand side of the Inbox page. Enter the name of your new list and click the "Save" button.
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Q: How do I delete a list?
A: Click on the list you would like to delete and choose the More Options drop down option in the right hand corner of the List screen. You will see an option to Delete that list. Or, simply click and drag that list to the Trash folder.
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Q: What happened to my old folders?
A: Don't worry, all of those Jott messages are still there! We changed "folders" to "lists" to add new features like the ability to print all those Jott messages in an organized fashion, as well cross off completed items. There are still a few folders on the Jott.com website, Reminders, and Trash.
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Q: How do I send Jotts to a contact from the website?
A: Select the "Send a Jott" button on top of the Out column. A text box will pop up where you can enter the name of the contact you would like to Jott to and the message.
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Q: How do I send a Jott to myself from the website?
A: Type the Jott you would like to send in the text box at the top of the Inbox page. Select the "Add Jott" button, the Jott will be added to your Jott inbox (note: it will not be sent to your email).
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Q: How do I delete Jott messages?
A: Click and drag them to the Trash folder in the "In" column.
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Q: How do I add Jott messages to a list?
A: Click and drag them to your list on the right hand side of the Inbox page.
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Q: What does "Public URL" mean?
A: By clicking on that link, you can create a specific URL for that Jott message. Just copy and paste the URL from your browser once you have selected to create a public URL, and send the address to your family, friends and colleagues for easy sharing.
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Q: How do I move more than one Jott message at a time?
A: From your PC, hold down the "Control" key and select each message you would like to move. You can then click and drag that bunch to a list, or the trash by grabbing one of the orange tabs that appear.

From your Mac, hold down the "Shift" key and select each message you would like to move. You can then click and drag that bunch to a list, or the trash by grabbing one of the orange tabs that appear.
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Q: Can I set recurring reminders?
A: Not yet, but we are working on it!
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Q: Why do reminders show up 15 minutes before the time I set them for?
A: Much like an email client on your computer (Outlook, for instance) reminds you of a meeting on your calendar, we figured to actually remind you of something, it would be better to know a little in advance of a meeting or event, than at the time it actually started. In the future, reminders will be customizable, for those of you who would rather not receive them 15 minutes prior to the time you set them for.
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Q: My reminders are showing up at the wrong time. What do I do?
A: Most likely your time zone is set incorrectly for your Jott account. You can change this by going to the Profile section of the Settings page.
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Q: I want to set a reminder quickly, is there any way to speed up the process?
A: Yes, you can skip right to a reminder when calling into Jott by pressing "4".
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Q: I have selected the option to receive receipt text messages. Why I am I not receiving Jott text messages?
A: Have you changed mobile providers recently? If so, log on and go the Phones section of the Settings page. There you will see the button "I changed mobile providers"; this will reset our system to look for your new mobile network. Once you have done this, try sending a Jott again!

If you have yourself as a contact please read this. If you haven't changed mobile providers recently and do not have yourself in your contact list, please fill out the support form and we'll get cracking on what could be going wrong.
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Q: How do I send either an email or a text message to my contacts?
A: If you have entered both the person's email address and phone number then we send both a text message and email to the person. If you prefer to only send text messages, make sure that contact has a phone and no email address. If you prefer to only send email to that contact, make sure that contact has an email address but no phone number.
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Q: Why didn't I receive a text message when I sent a Jott to myself?
A: Our system is set up to only send an email when you Jott yourself. If you would like to receive a receipt text message of every Jott you send (including the ones to yourself), please select the "Confirmation text message" option in the Phones section of the Settings page.
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Q: Why are my contacts not receiving text messages?
A: We can only send text messages to text enabled phones, so if your contacts are using land lines or cell phones without texting capability, they will not receive any text messages. In some cases, smaller mobile providers do not like to send text messages from Jott, if you think this may be the case, or if you are still unclear, fill out the support form and we'll get back to you!
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Q: Why are my contacts not receiving emails?
A: Sometimes Jott emails end up in your spam or junk folder, so it's always good to have your contacts check there if they haven't already. If you are sending a Jott message to a contact's work email address, they may need to check with their ISP (internet service provider), as sometimes they will filter out mail from senders they do not know before they can reach an inbox.
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Q: What is an RSS feed?
A: RSS feeds are an easy way to be informed when there is a new post to a site or blog you like to read. Jott Feeds give you on-demand access to your RSS Feeds from your phone.

Learn more about RSS Feeds
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Q: What exactly is Jott Feeds?
A: Jott Feeds is a new and easy way to access RSS Feeds from your cell phone. Add feeds to your Jott account, and have them read to you when you call Jott. It is a simple and powerful tool designed to make accessing your favorite information and news services as easy as phone call. Whether you are in the car, on the train, or walking around town- you can now listen in to your trusted sources of news without needing internet access or a radio.
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Q: How do I add an RSS feed to my account?
A: You can add any of the Featured Feeds we offer to your account by logging on to your account and clicking the "Add Feeds" button on the right hand side of your inbox. Click "Browse Feeds", found in the left column of the feeds page and select a category. Click "Add" next to the feed you would like on your account.

Add any other feed you like by selecting the "Add your own feed" option.
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Q: What are featured feeds?
A: Featured feeds are a list of commonly subscribed to feeds that we set up to easily be added to your account. If you are a publisher and are interested in adding your feed to Featured Feeds, please learn more here.
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Q: How do I access my feeds from my phone?
A: You call the same Jott number, 866-JOTT-123 (or your local Canadian number), and say "Jott Feeds" or press "6" when asked, "Who do you want to Jott?". You will then be asked "Which Feed?" and all you have to do is say the name of the feed you want to listen to.
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Q: Do I have to say the name of the feed every time I want to listen to it?
A: Nope, each feed has a unique number assigned to it. This number can be found next to the feed's name in "My Jott Feeds". It can be modified by clicking on the feed and changing the "phone hot key". Remember; don't assign the same number to two different feeds.
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Q: Does this use my mobile phone minutes?
A: Yes, it does. The time you spend on the phone listening to your RSS Feeds will count as minutes used in your mobile phone plan.

Worried about using up all your minutes? Several mobile carriers now offer unlimited plans. If you are a T-Mobile customer, add the Jott alternate number, 347-523-8843, to your "myFaves". You'll have all the functionality of Jott available without using up your minutes.
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Q: Do I need to subscribe to a feed to add it to my Jott account?
A: Nope. All you need to do is add a feed to your Jott account, and we take care of the rest.
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Q: Can I add any RSS feed to my account?
A: You sure can. Click the "Add your own Feed" button and enter the required information.
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Q: How do I add a custom RSS feed to my account?
A: Click the "Add your own feed" button in the upper right hand corner of the "Browse Feeds" page and enter the following information:

Name = What you'd like to call the feed.
URL = The address of that feed.
Sounds Like= If the feed name is hard to pronounce, you can spell it out phonetically.
Phone Key= the number you assign so you can access the feed by pressing a key on your phone keypad
Read Description= Would you like to hear the description of the new post before you hear the entire thing?
Read Title = Would you like to hear the title?
Read Author= Would you like to hear the author of the post?
Voice= Which voice would you like to hear read you the RSS feed?

Q: How do I find the feed URL?
A: If you are using IE, right click on the RSS link for that feed and select "Properties". There you will see the "Address" or the URL of that feed.

If you are using FireFox and have Live Bookmarks set up, right click on the RSS Feed as it appears in your tool bar and choose the "Properties" option. There you will see a "Feed Location" text box containing the URL of that feed.
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Q: Can I listen to Pod Casts too?
A: Not yet, but we're working on it.
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Q: Can I skip a feed, or go back to one when I'm listening to them?
A: Yes you can, with these shortcuts:

Press 1 to go back to the previous article in a feed .
Press 3 to skip to the next article in a feed.
Press 0 to return to the "Which feed?" option
Press 0 twice to return to "Who do you want to Jott?"

Q: Do I need a Jott account to use Jott for iPhone?
A:Yes, you do. If you already have one, you'll be prompted to enter your account information when you download Jott for iPhone. If you don't have an account, you'll be taken through a quick set of prompts where you'll enter your phone number and create a password. A text message will be sent to you with a validation code, simply reply to that text message with the code you are given and your account will be all set when you return to the Jott for iPhone app.
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Q: How long can a voice note be?
A: Up to 15 seconds. Your iPhone will buzz when you have 5 seconds left to let you know. If you have lots more to say don't worry- just quickly tap the record screen again and you'll be all set to record as many messages as you need!
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Q:How do I edit a note?
A: Tap the note you'd like to edit to open a full screen view of it. Tap the full screen view and the keyboard will appear. Edit the note and then tap the "Save" button in the upper right hand corner.
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Q: How do I delete a note?
A: From your Jott notepad, or any list, tap the "Edit" button in the upper left corner, tap red button next to the note you would like to delete, and the "Delete" button that appears to confirm. If there are items that are already crossed off that you'd like to delete, simply click the "Clean Up" button in the upper right of the Edit screen and these will be sent to your trash.
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Q: Can I move a note to a list?
A: You sure can! To move any note you've created to a list, or from one list to another, simply tap the note you'd like to move and then the folder icon in the bottom menu. Tap the list you'd like to move that note to and a confirmation screen will appear.
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Q: How do I create a list with Jott for iPhone?
A: From any of your lists, tap the 'Edit' button and then the New List icon. Enter the name your list and tap 'Save'. That's it! A copy of this list will also appear on your Jott.com account so you'll always have a backup.
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Q: Can I change the list that appears on the Jott for iPhone home screen?
A: Absolutely. From any screen, tap the More option on the bottom right of the menu, then tap the "Edit" button on the top right of the screen. Drag any of your lists to the menu at the bottom, and rearrange the icons in the order you'd like them. Once you've got your menu set the just to your liking, tap the "Done" button on the upper right hand of the screen.
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Q: How do I rename a list with Jott for iPhone?
A: From the "More" screen, tap the list you'd like to rename and then tap the "Edit" button. An option to "Rename List" will appear, tap that button and then in the text box to make the keyboard appear. Enter the new name of your list and tap the "Save" button in the upper right hand corner of the screen.
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Q:How do I delete a list with Jott for iPhone?
A: From the "More" screen, tap the list you'd like to delete and then the "Edit" button. You'll see a "Delete List" option, tap that button and a pop up screen will appear asking you to confirm, tap "Yes" and that list will be deleted.
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Q: Will I receive an email or a text of the Jotts I create on my iPhone?
A: No, currently confirmation emails and texts will not be sent out when you use the Jott for iPhone app.
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Q:How do I validate my email if I registered through Jott for iPhone?
A: If you signed up for Jott when you downloaded the Jott for iPhone app, you'll need to log on at Jott.com using your phone number and password you created when you downloaded the app and visit the Settings page. Click on the Emails tab and you will see your email and link asking you to validate it. Click on that link and you'll be sent a validation email. If you do not receive the email, please fill out the Support form and we'll send one to you!
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Q:Can I send a Jott message to a contact or Jott Link with Jott for iPhone?
A: No, you cannot send Jott messages to Jott Links, contacts or groups using the Jott for iPhone application.
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Q: Can I set a reminder with Jott for iPhone?
A: You cannot currently create a reminder from the Jott for iPhone app, but you can always set a reminder for a note you created using the Jott website. All of the notes you create from the Jott for iPhone application automatically sync with your Jott account online, so all you need to do is log on and click the bell icon next to your note. You'll be prompted to enter a time and date for the reminder and to select how you'd like to receive your reminder - as a text message, email, or both.
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Q: I did not receive the SMS validation when registering for Jott with my iPhone. How do I finish registering?
A: Submit a support form explaining that you did not get the text. We will email you your validation code, then call Jott (866-JOTT-123) and key in or speak your validation code. You can also go to www.Jott.com and register online.
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Q: I do not want to receive or send a text to register for Jott. Is that possible?
A: Yes, go to Jott.com and click the "SIGN UP FOR A FREE ACCOUNT" button. Once you have finished registering you will be able to log into Jott.com or the iPhone application using your phone number and password.
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Q: I deleted Jott messages from my inbox at Jott.com, but they are still appearing on my iPhone app. Why?
A: Currently if you delete Jott messages from your Jott account at Jott.com, they will not be deleted on your iPhone. If you delete messages on your iPhone, they will be deleted in your Jott account. This is a known issue and we are working to get it fixed.
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Q: I sent a Jott 20 minutes ago using Jott for iPhone, but it still says "waiting for transcription". Is something wrong?
A: This rare bug is our number one priority and we have a fix ready togo out very soon. In the meantime, you can still listen to the voicenote you left by clicking on it in your list and pressing the play button in the "Jott Detail" screen. You can also view the note bylogging into your account at Jott.com.
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Q: I have duplicate "waiting for transcription" messages on my iPhone. What should I do?
A: This rare bug is a top priority and we have a fix ready to go out very soon. You will see an update to the Jott application very soon, butin the meantime, you can delete those voice notes by clicking the "Edit"button and then the delete button next to each note.
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Q: In Canada and having trouble with the Jott for iPhone registration process? Please read below.
A: CANADIAN CUSTOMERS - Please sign up at www.jott.com before downloading Jott for iPhone, then login using your credentials once you are signed up. On-phone account validation is currently only working in the US due to some text-messaging limitations. We are working to resolve this issue and thank you for your patience.
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Jott for BlackBerry

See the Jott for BlackBerry FAQ here

Frequently Asked Questions

Registration

Account Settings

Contacts and Groups

Emails

Getting Started

Jott Links

Lists

Jott Inbox

Reminders

Text Messages

Jott Feeds

Jott for iPhone

Jott for BlackBerry

Can't find an answer to your question?

Jott for BlackBerry