Jobs
We're convinced that smart people manage to get paid for doing work they love. Do you like the idea of:
- creating products that people are passionate about?
- joining a company early enough to help fundamentally shape direction?
- being the voice of the customer, and relentlessly driving it into a business?
- technology that actually sees the light of day in months?
- working with fun, high quality people from all over the globe?
The above is not some ideal created in an HR lab. It describes what we're building at Jott Networks here in Seattle.
If you think the above describes a good situation, and you have a background in software engineering, operations, or marketing and sales, please send your resume to jobs@jott.com.
Current Openings
Sr. Manager, New Business Development
Jott (www.jott.com) is one of the hottest start-ups in Seattle and a leader in mobile voice applications. Our investors include the founder of Skype, the VC behind Overture and Hotmail, and Bain Capital Ventures. Our local investor is Ackerley Partners, one the country's most respected names in media and advertising. The Jott service has been called a "godsend" and "incredibly clever" by the press and has been featured in the New York Times, Time Magazine, USA Today, Technology Review, and many more. We were recently nominated as a finalist for CNET's Webware 100, and for the Northwest's top startup. And we were picked as a 2008 Company to Watch by Dow Jones, the publisher of the Wall Street Journal. In short, you should work here...now. We're about to enter the most exciting period in our company's history, and we want to hire the best talent to help ensure success.
As Sr. Manager in our Business Development and Marketing group, you'll be leading the charge for Jott's expansion into new markets and products as well as developing and executing partnerships that we need today. You must love start-up environments, fun, hard work, and you must be a self-starter and be comfortable with ambiguity. You also must be EXTREMELY customer focused.
Your role will be three-fold:
- Develop and execute partnerships with short term business development targets
- Own development of go-to-market strategy for Jott's expansion into new markets
- Support the team around launches of key new products, with partner coordination, and anything else that might surface (we are a start-up)
Skills / Requirements:
- Seattle-based or willingness to re-locate to this amazing city
- 7+ years in technology new business development
- 4 yr college degree from top university, MBA preferred
- Strong analytical background - able to quickly model opportunities and perform customer segmentation/financial analysis
- Excellent written and verbal communication skills
- Enough technical understanding to be dangerous
- Organized, with desire to use CRM (i.e. you don't just use it, you like to use it and keep it up to date)
- Bias for action
- 20-40% travel
Compensation will be a mix of salary and equity.
Please submit your resume, and an introductory paragraph, to jobs@jott.com, with BD as the subject line.
Sr. Manager, Transcription Operations
Jott.com is one of Seattle's hottest startups, delivering hands free email and text messages, notes to self and more, on any cell phone. The service has been called a "godsend" and "incredibly clever."
Our investors include the founder of Skype, the VC behind Overture and Hotmail, and Bain Capital. Our local investor is Ackerley Partners, one the country's most respected names in media and advertising. Jott has been featured in Time Magazine, USA Today, Technology Review, and many more. We were recently nominated as a finalist for CNET's Webware 100, and for the Northwest's top startup. And we were picked as a 2008 Company to Watch by Dow Jones, the publisher of the Wall Street Journal.
Jott is seeking a manager for the operations command center that is at the heart of our customer service experience. This professional will oversee an expanding group of transcription QA and customer service centers across the globe. The role requires experience with call center/customer contact center operations, familiarity with remote and offshore operations, and a proven track record of creating operational efficiency. Candidate needs to be rigorously quantitative, experienced with developing and implementing policies and procedures, familiar with contact center best practices, and comfortable with applying new technologies. This highly visible position reports to the VP of Operations.
Jott is based on Capitol Hill, a couple of blocks from downtown Seattle, surrounded by restaurants and cafés, and easily accessible via car or transit.
Duties and Responsibilities:
- Oversee transcription center performance for the global "virtual" operations center
- Own and manage root cause analysis/corrective actions process, and training
- Develop and maintain system-wide policies and procedures
- Advocate enhancements for added efficiencies and ongoing quality improvement
- Serve as the "manager on duty" for escalation of field production issues
- Develop forecasts, schedules, real-time analyses, reports and process flow documentation
Skills & Requirements:
- Based in Seattle or willing to re-locate to this amazing part of the world
- Experience and desire to work within fast-paced high tech or start-up environment
- 7+ years analytical, planning, and people management experience
- 2+ years working in a customer contact center environment, preferably in a supervisory capacity
- 4-year degree from a top tier university, MBA desired
- Amazing ability to analyze, trend, recommend, and present based on data
- Talent for organizing, prioritizing, clearly communicating, and getting things done
- Whiz with Microsoft Word, Excel, Powerpoint, Outlook and strong DB skills (preferably SQL)
Please submit your resume, and an introductory paragraph, to jobs@jott.com, with Operations in the subject line.
Software Design Engineer
This role is a core engineering position that will be responsible for owning key pieces of major enterprise components. These components are critical pieces relating to worldwide services, Natural Language Processing, as well as assisting in the research and development of new services and systems. The engineer in this role will not only play a key role, but also have the opportunity to help shape and guide technical design and new areas of the business from a technical perspective.
What we're looking for in general -
- At least 3 years of experience as a software engineer
- Degree in computer science, math, physics or engineering or equivalent additional experience
- Strong work ethic, super productive and drive for results
- Genuine passion to take ownership of technical areas and drive innovation and completion
- Design and development of either web services or windows services
- At least 2 full ship cycles from design to implementation
- Strong C# and .Net skills, at least 3 years of direct engineering experience
- Solid ASP.Net experience, at least 1 full year of experience
Program Manager
Are you the kind of person who just has to try a new product/gadget/service that comes out? And then have a few suggestions on how it can be improved? Do you have the technical chops to sit down with a developer and discuss the details of tough problems? Have you shipped enough products that you know each stage of the product cycle really well? Are you detail oriented and methodical in your work? Do you yearn for an opportunity to impact millions of people with an amazing new product that makes their lives simpler?
What we're looking for in general -
- Write excellent functional specs and track features at awe-inspiring detail
- Schedule & track multiple projects concurrently
- Take point for coordination and communication between Engineering, Design, Marketing, Product Management and Biz Dev for your features
- Build data collection and A/B testing into features; make data driven decisions
- Familiarity with web technologies, UX design and/or SQL Server
- A bachelor's degree in Computer Science, Engineering, Physics or related discipline
- Minimum 4 years work experience shipping software within a collaborative environment required
- Creative in solving technical problems
Software Design Engineer
This role is a core engineering position that will be responsible for owning key pieces of major enterprise components. These components are critical pieces relating to worldwide services, Natural Language Processing, as well as assisting in the research and development of new services and systems. The engineer in this role will not only play a key role, but also have the opportunity to help shape and guide technical design and new areas of the business from a technical perspective.
What we're looking for in general -
- At least 3 years of experience as a software engineer
- Degree in computer science, math, physics or engineering or equivalent additional experience
- Strong work ethic, super productive and drive for results
- Genuine passion to take ownership of technical areas and drive innovation and completion
- Design and development of either web services or windows services
- At least 2 full ship cycles from design to implementation
- Strong C# and .Net skills, at least 3 years of direct engineering experience
- Solid ASP.Net experience, at least 1 full year of experience
Software Development Engineer
You will own a large and challenging problem space, will have the opportunity to dramatically impact the business, and will have the chance to receive significant equity compensation.
What we're looking for in general -
- 2+ years of software engineering experience
- Degree in computer science, math, physics or engineering
- Strong work ethic, super productive and drive for results
- Genuine passion to make an impact on people's lives
- Design, develop, ship & scale up large web services
- Knowledge/experience/interest in building 3-tier systems
- Mastery over SQL 2005, .NET, C#, ASP.NET
If your definition of fun includes creating a new product used by millions and working hard towards a well-defined goal, we want to hear from you. It's going to be an amazing experience.