Jott Outage Today
March 9, 2009Dear Jotters,
We experienced a system outage today from one of our telecommunication providers that resulted in services being unavailable from approximately 12:40 PM to 1:20 PM Pacific Time. Providing you with outstanding service is our goal every day, and we apologize for this unplanned outage. Everything possible is being done to ensure this does not happen again. All systems are back up and running now and you should not experience any more delays. Once again, many apologies for this outage.
All the best,
- John (CEO), Shree (CTO), and the rest of the Jott Team
Perhaps in the blog you could share some thoughts about where Jott is heading (perhaps even a list of future features) and what kind of timeline you’re on for improvements (eg. every month or so, or twice a year…). It would help user’s loyalty and investment in Jott to have some sense of development plans. Thanks
Comment by Bruce — March 13, 2009 @ 8:51 am
http://www.newser.com/story/53200/google-voice-buggy-but-brilliant.html
I love Jott, but does Google Voice mean that Jott is doomed?
Sincerely
Gary
Comment by Gary — March 13, 2009 @ 9:02 am
@ Bruce, we typically launch improvements and/or new features every month to two months. We have an announcement late this week/early next week on a new product and you should expect similar product announcements pretty consistently throughout ‘09. All with the goal of integrating with the tools our customers use most.
Comment by admin — March 16, 2009 @ 9:16 pm
@ Gary, thanks for the thought-provoking question. On the contrary, we see it not only as validation of the maturity of the space, but an interesting price/value/feature trade-off that customers will have to make. Jott’s focus is on providing excellent quality transcriptions for its professional users (b/c that’s what they demand). That costs money to produce (no matter who you are) and most people think we’re the best in the business at doing that. Google’s focus is on providing mass market free transcription which doesn’t meet the same quality specs as our transcriptions (example: http://2muchtech.blogspot.com/2009/03/voicemail-transcription-compared-jott.html).
Google Voice is also a very different product than Jott and even Jott Voicemail. Jott is a productivity tool focused on getting your short notes and messages sent to whatever tools you use to get stuff done. Jott Voicemail is focused solely on providing great transcriptions and shuttling them to the apps you use most (email, text message, but also RTM, Toodledo, Google Calendar and the like). While there is some feature cross-over between our stuff and Google’s, Google Voice is focusing on a different set of problems (one number that others can call that’s your “where’s waldo” number (or where’s Gary in this case)). They happen to attach some automated transcription to that, but you can’t really launch a voicemail product today without transcription and take yourself seriously, can you?
All in all, we’re all for a competitive marketplace. We thrive on it. We’ve had free competitors “borrowing” from our feature set for well over two years now (for 7 months while we’ve offered paid plans) and we have tens of thousands of paid subscribers who are very happy with our products. At the end of the day, people are willing to pay for quality and for innovation. We wake up every day committed to those and committed to our customers. If we stay focused on these things (and we plan to) we feel we’ll do pretty well. Thanks again for the great question.
Comment by admin — March 16, 2009 @ 9:49 pm